qk44's Privacy Policy

1. Introduction

qk44 is a trusted online betting and casino platform for players in Bangladesh. When you use the qk44 website, create an account, or use our services, you voluntarily provide certain personal information. The purpose of this privacy policy is to fully inform you about what information we collect, why we collect it, and how we store and protect it.

This policy applies to all users — those who use the qk44 platform as registered members and those who simply browse the site. By continuing to use qk44's services, you are considered to have given your consent to the terms of this privacy policy.

2. What Information We Collect

qk44 collects various types of information to operate its services properly. A detailed description of that information is provided below:

2.1 Personal Information Provided Directly

• Full name and date of birth (for identity verification)
• Email address and contact details
• Mobile number (for verifying bKash, Nagad, and Rocket accounts)
• National ID or passport number (during account verification)
• Transaction details — deposit and withdrawal history
• Profile settings and preferences

2.2 Technical Information Collected Automatically

• IP address and device identity
• Browser type, version, and operating system
• Site access time, page view history, and session duration
• Referral source (which page you came from when you arrived at qk44)
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information through third parties — such as payment processors (bKash, Nagad, Rocket, and banks) or identity verification services. This information is used solely to confirm the validity of your account and to process financial transactions.

3. Purpose of Using Your Information

qk44 uses collected information for the following legitimate purposes:

• Account registration, identity verification, and membership management
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, and bank transfers)
• Running betting and gaming services smoothly and recording results
• Providing customer support — assistance via 24/7 live chat and email support
• Diagnosing and resolving technical issues
• Preventing fraud, money laundering, and illegal activity
• Ensuring responsible gaming and identifying problematic gambling patterns
• Improving the platform and enhancing the user experience
• Sending important service-related notifications

4. Information Storage & Security

qk44 takes the highest technical measures to protect your personal information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between you and the server secure.

qk44 regularly reviews and upgrades its security measures. However, data transmission over the internet carries some inherent risks that cannot be completely eliminated. For this reason, we ask you to keep your account password confidential and to log out after use.

5. Sharing Information with Third Parties

qk44 never sells, rents, or exchanges your personal information for commercial purposes. However, sharing information may be necessary in certain circumstances:

• Payment Processors: Information necessary for transaction verification with bKash, Nagad, Rocket, and approved banks.
• Technology Partners: Gaming software providers such as Pragmatic Play, Evolution Gaming, Spribe, and others — gameplay-related information only.
• Legal Obligations: We may be required to disclose information in response to a valid legal order or request from a government authority.
• Business Transfers: In the event of a company merger or acquisition, information may be transferred to the new entity — however, the terms of this policy will remain in effect.

Outside the cases listed above, we do not share your information with any third party without your explicit consent.

6. Cookies & Tracking Technology

Cookies are used on the qk44 website. Cookies are small text files stored in your browser that help improve the functionality of the site.

6.1 Types of Cookies We Use

• Essential Cookies: For maintaining login sessions, ensuring security, and operating the site's core functions.
• Functional Cookies: For remembering your language preference, theme settings, and other customizations.
• Analytics Cookies: For collecting site usage statistics to improve our services.

You can control or disable cookies from your browser settings. However, disabling some cookies may cause certain site features to not work properly.

7. Data Retention Period

qk44 retains your personal information only for as long as it is needed to provide services or as required to meet legal obligations.

• Active account data: retained for as long as the account remains active.
• Closed account data: for a period determined by legal and regulatory requirements.
• Financial transaction records: retained in accordance with financial regulations.

Once the retention period ends, data is securely deleted or anonymized.

8. Your Rights & Choices

As a qk44 user, you have the following rights regarding your own information:

• Right of Access: You can find out what information we hold about you.
• Right to Rectification: You can request that incorrect or incomplete information be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Object: You can object to your information being used for specific purposes.
• Right to Data Portability: You can request to receive your information in a structured format.
• Right to Restriction of Processing: In certain cases, you can ask that processing of your information be limited.

To exercise any of the above rights, please contact our support team.

9. Protection of Minors

qk44 is a platform operated for users aged 21 and above only. We do not intentionally collect information from minors. If we become aware that a minor has used our services, that account will be closed immediately and the associated information will be deleted.

A note to parents — if your child has accidentally accessed this site, please notify our support team immediately.

10. International Data Transfers

qk44 primarily serves players in Bangladesh. In some cases your information may be processed on servers located outside Bangladesh — particularly in connection with gaming software providers. For such transfers we ensure that appropriate security measures are maintained.

11. Marketing Communications

If you have consented to receive promotional messages from qk44, we may inform you about new bonuses, promotions, and service updates. You can withdraw this consent at any time — by contacting our support team or by using the unsubscribe option at the bottom of each email.

Even after withdrawing consent, essential account-related notifications (such as security alerts or transaction confirmations) will continue to be sent.

12. Changes to the Policy

qk44 may update this privacy policy from time to time. If there are any significant changes, we will notify you via the platform or by email. Continued use of the service after changes have been made will be considered as your consent to the new policy.

We therefore advise you to review this page regularly.

13. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. Our team is available 24/7 via live chat and email in both Bengali and English.

Support email: [email protected]